Home / Expertise / Support Capabilities

Stability of Corporate Audio Visual and Video Conferencing Platforms is the key to maintaining an engaged user community that views the services as mission critical and increases use of the services improve efficiencies and overall customer satisfaction.  AGT’s Support Services offer customers the peace of mind that when they enter a conference room for a presentation or video conference or join a web conferencing session on platforms such as Microsoft Teams, ZOOM, or WebEx that it will work first time, every time in a manner that ensures adherence to customer expectations and budgets.

AGT provides customers with a virtual help desk service that provides instant access to a portal of self-help information, and instant live human assistance on demand using nothing more than your mobile device and a unique QR code for the system the user is using requiring no app to reach support.

Like all of AGT’s support services, the virtual helpdesk provides remote troubleshooting support, diagnostic capabilities, and manufacturer escalation support services.  

Your
Audio Visual Experts

With a fully certified support staff having over 75 total years of AV service and support experience, AGT will provide your organization with the following support services:

  • Live/Virtual Help Desk Services 
      • Unlimited Remote Tier 1/2 Support (Phone/email)
      • Trouble Ticket Management and Escalations
      • Expedited replacement or repair of hardware  
      • On-line web portal
      • Escalation Support to Tier 3 level with manufacturer for RMA services
      • Virtual Help Desk with live instant assistant via QR code scan
  • On Site Dispatch 
      • On Site technician dispatch if required  
        • Local issue resolution with new equipment
        • Additional Troubleshooting 
        • Firmware upgrades 
  • ZOOM/MS Teams Support
    • Support of ZOOM/MS Teams/WebEx enterprises
    • Unlimited Remote Tier 1/2 Support (Phone/Email) 
    • Trouble Ticket Management and Escalations 
    • Verification of user registration, identification devices 
    • Creation of accounts, troubleshooting of device or user account/settings issue 

support-capabilities

FEATURED CASE STUDY
AGT Showcase Gallery at Clarence Brown Conference Hall

Clarence Brown Conference Center

AGT led Clarence Brown’s Conference Center transition from Analog to Digital
Read More
Apex Certified

AGT is proud to be recognized as an APEX Audiovisual Provider of Excellence. We have demonstrated our commitment to implement processes, methodologies, and quality controls that guarantee success for our clients.

Awarded only to companies that hold key industry certifications, exceed ANSI design and installation standards, and consistently achieve high customer satisfaction.

Hardware Partners

We've partnered with the very best Hardware Manufacturers including AMX, Crestron, Cisco, Poly, and Planar.

What's the
Integration Process?

The quality of your audio visual system is defined by the design. At AGT, we put design first. Our design engineers have in-depth knowledge of collaboration rooms and facilities, enabling AGT to design unique solutions that meet the goals, objectives and budgets of our clients.

Proactive Planning

Once we’ve accomplished the audio visual design, it’s time for the integration. Proactive planning is critical. During this stage, we set milestones and installation dates for the implementation and assign a project manager.

Installation & Training

With a design and plan in place, it’s time for the install. AGT integrates the solution into the client environment in a timely manner. Following the install, we conduct thorough testing and training to ensure a seamless transition. When the install and testing is complete and beyond satisfactory, a project manager provides customized training and documentation.

Penny Davis
Penny Davis

In the ever changing world of technology, working with AGT was a sound decision.

Clarence Brown Conference Center

Clarence Brown Conference Center

FEATURED CLIENTS
Steelcase
State of Georgia
US Airforce
Motorola Solutions
US Northern Command
University of Georgia