Support

Paying attention to client needs and providing excellent customer service are the main reason for AGT’s success. AGT has been managing remote employees working at a client’s location since 1999, using a combination of proven hiring and training practices, use of video as a collaboration tool between our remote personnel, our home offices workers, and our corporate sites.

Our managed service clients have chosen AGT to provide classroom facilitation, video network technician, data center (hub) bridging operation, project management, scheduling, A/V and conference room operation, and specialized help desk. Our dedicated personnel are provided back-up help desk and escalation support from our Client Care Team in our Kennesaw GA Hosting Zone. For DOD, AGT personnel maintain active SECRET and TOP SECRET clearances.

Our managed and hosted clients using PerfectMeetings for desktop video get live chat support built-in. Sales support is also available using the link below.

Client Care
For clients without the necessary bandwidth to support their expected videoconferencing call volume, AGT provides a fully staffed Video Operations Center (VOC) and Research and Development Facility located in Kennesaw, GA.
Research
Research is an important part of the DNA at AGT, and here you will find links to both internal and external white papers and case studies. Topics range from technology adoption, service methodology, IP migration, and industry-specific education.
Events
AGT maintains active participation within its industries, which include panel speaking and live technology demonstrations. It is also a great chance to meet up with clients, peers, and often times an AGT executive.
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