Managed Video Services

Improve the Quality of Collaboration with Managed Services

Video collaboration solutions improve communication and cut costs, but only if they are properly managed and used correctly. With a live Help Desk, remote and onsite services, and a team of certified personnel – AGT serves as a proactive extension of your team, freeing your staff to concentrate fully on its mission and responsibilities.

agt managed services
Overcome Video Conferencing Frustrations with Managed Video Services

Managing communication and collaboration solutions requires expertise and commitment. As a result, management of audio visual and video conferencing solutions can drag down your team – especially IT departments. With managed video services from AGT, shift the responsibility of managing your video and A/V network to us. We ensure your collaboration environments are high-quality, consistent and proactively serviced, relieving your team of the stresses associated with barriers such as dropped calls, unproductive meetings and troubleshooting. Our managed services portfolio includes:

  • Managed Video Services for Audio Visual and Video Conferencing Solutions
  • Audio Visual and Video Conferencing Quality Monitoring and Alerts
  • Help Desk Services and Troubleshooting
  • Onsite Staffing for Audio Visual and Video Conferencing Operations
  • Audio Visual Integration and Engineering Design
  • Video Conferencing Design and Installation
  • Proactive and Break-fix Maintenance Management
Keep Video and A/V Assets Healthy

AGT’s video endpoint and audio visual management services include a remote software tool that proactively monitors the health of every single one of your video conferencing and A/V assets.

Audio Visual and Video Endpoint Management Services

  • Integrated A/V room systems management, monitoring and alerts
  • Video endpoint management, monitoring and alerts
  • IP video quality monitoring and alerts
  • Help Desk services and troubleshooting
  • Comprehensive Maintenance Services

Third Party Multipoint Control Unit (MCU) Management Services

  • MCU management
  • Manual call launching
  • Remote MCU support
  • Troubleshooting
  • Call scheduling
Benefits
  • Enhance communication and collaboration for your organization
  • Reduce operational costs by eliminating headcount for infrastructure support
  • Repurpose IT headcount for new, strategic initiatives
  • Expand user reach and drive productivity
  • Eliminate excessive capex from infrastructure hardware investments
  • Experience quick returns on video and A/V investments.
Management Dashboard
agt managed services dashboard
Key Features
  • In-call performance statistics
  • Reporting capabilities
  • Fault management
  • Asset information
  • Historical call quality statistics
Vendor Agnostic
  • Cisco, Polycom, Lifesize
  • Crestron, AMX and more
Staff Augmentation

In addition to remote managed services, AGT offers strategic onsite support for organizations that need assistance managing collaboration equipment and services. Whether it’s one individual or a dedicated team, AGT has years of experience providing our clients qualified talent for onsite support. The result? You can finally focus on what really matters – your core initiatives and responsibilities.

AGT Onsite Staffing Services

Service and Support Pros

  • Project Managers
  • Audio Visual Technicians

 

Audio Visual and Video Conferencing Management Services

  • Management and operations of the A/V and video conferencing equipment
  • Help Desk support to assist end users with operational questions and problem resolution
  • Guidance to end users on the applications available through the A/V systems
  • Education and training on new technologies and conferencing applications

Case Study: Global Telecommunications Corporation

applied global technologies agt logo

For a world-leading provider of telecommunications equipment and services, AGT manages all audio visual collaboration rooms and equipment with onsite personnel, integration services, maintenance and help desk support. Highlights of this partnership include:

  • Increased number of audio visual meeting rooms by 60% over the past two years
  • Added scheduling panels mounted outside conference rooms, integrated with Outlook for room reservations
  • Emergence of smaller, less integrated huddle/presentation rooms
  • Deployment of new audio visual applications, such as a Webcast Studio, Customer Experience Center and Security Monitoring TVs
  • Supported with a combination of managed services, including onsite staffing, maintenance and Help Desk support

What They Say

“The company’s impressive depth of services include hosted, managed and supplemental services to enterprises that covers scheduled bridging services, meeting room bridging services, group and desktop video, over the internet or within the enterprise network, thus satisfying every requirement.”

ALAA SAAYED, ICT INDUSTRY MANAGER, FROST & SULLIVAN