If you have an extensive high volume network, you are considering a move to IP or you desire to focus your employees on core competencies, you may want to consider Managed Services. AGT is the expert in providing collaboration-specific Managed Services.

AGT understands that certain applications deserve specialized expertise. Collaboration is a perfect example. Traditionally, the only way to introduce Collaboration to organizations was through the "Do-it-Yourself method", which yielded poor results. In frustration, organizations turned to traditional MSPs to solve their Collaboration requirements. Unfortunately, organizations soon discovered that "Collaboration Services" were not a specialty of the leading MSPs.

AGT developed a specialty in this market. It has been providing "Collaboration Services" since 1999, both directly and through partnerships with other vertical application services (SAIC, EDS, etc). AGT is focused on ONE application - Collaboration - and has developed technologies specific to this exciting new application.

AGT has developed several unique programs designed to deliver Managed Services.

Collaboration Managed Services
A comprehensive Collaboration Managed Service may include on-site personnel, audio/visual integration and design, hardware, maintenance services, design engineering, bridging, scheduling, network management, reporting, and equipment "buy backs".

VNMS Video Network Management Services
VNMS focuses on the delivery of core collaboration services from the customer network. VNMS includes on-site personnel, tools to analyze/troubleshoot the IP video network and monitor dispersed endpoints, and software to report and analyze on collaboration usage.

rVNMS Remote Video Network Management Services
rVNMS focuses on the remote delivery of core collaboration services from the customer network. In the rVNMS, AGT personnel remotely support the customer from our Video Operations Center. rVNMS also includes tools to analyze/troubleshoot the IP video network and monitor dispersed endpoints, and software to report and analyze on collaboration usage.

Reasons for you to choose an MSP Strategy
Here are the top reasons your organization might consider moving to an MSP strategy for your conferencing and collaboration applications:

1. You expect or desire rich media usage in the organization to increase. Growth may be assumed based on current usage trends or desired based on an understanding that increased utilization can drive a number of cost, productivity, and competitive benefits.
2. You need to support complex challenges that go beyond internal expertise. Placing responsibility for your collaborative network onto an MSP leverages the MSPs investment in training and R&D, and its focus on the technologies you need to deploy.
3. You need the high reliability services an MSP can provide through "24 x 7," "follow-the-sun" types of support, as well as service level agreements (SLAs).
4. You are contemplating a converged network strategy but want to make sure you make the transition smoothly.
5. You are concerned about the security of information conveyed in conferencing and collaboration sessions. An MSP can provide this through onsite and remote support and dedicated networks.
6. Your capital budget is constrained and you want to avoid up front investments in equipment.
7. You believe that your organization should focus on it's core competencies.
8. You anticipate that your rich media conferencing and collaboration needs will shift over time and you want to keep abreast of what is available in the market and what solutions will best meet your emerging and changing user requirements. You want to insure that your collaboration strategy keeps you on the cutting edge.
9. You anticipate integrating rich media tools into a wide variety of enterprise applications ranging from training, e-learning, and ERP/CRM to general purpose meetings, presentations, and collaboration sessions.