If you have an extensive high volume network, you are considering a move to IP or you desire to focus your employees on core competencies, you may want to consider Managed Services. AGT is the expert in providing collaboration-specific Managed Services.

AGT understands that certain applications deserve specialized expertise. Collaboration is a perfect example. Traditionally, the only way to introduce Collaboration to organizations was through the "Do-it-Yourself method", which yielded poor results. In frustration, organizations turned to traditional MSPs to solve their Collaboration requirements. Unfortunately, organizations soon discovered that "Collaboration Services" were not a specialty of the leading MSPs.

AGT developed a specialty in this market. It has been providing "Collaboration Services" since 1999, both directly and through partnerships with other vertical application services. AGT is focused on ONE application - Collaboration - and has developed technologies specific to this exciting new application.

AGT has developed several unique programs designed to deliver Managed Services.

Video Network Management Services (VNMS)

VNMS is a Managed Service offered by AGT that focuses on the operational support and management of MCU’s, Gateways, Gatekeepers, and Endpoints.

AGT provides the operational personnel (remote or on-site) to deliver the service, tools to analyze/troubleshoot the IP video network and monitor dispersed endpoints, and software to report and analyze on collaboration usage. AGT can manage your existing equipment or provide new equipment depending on your requirements.

Delivering the Service with On-site Personnel

Based on your individual requirements, you may desire full time operational support with on-site support staff. AGT's on site personnel perform a variety of different roles at your location including:

• Provide end user support via dedicated Help Desk
• MCU Operation
• Set up and facilitate conferences in local conference rooms
• Provide operational support for video and collaboration network
• Endpoint Monitoring
• IP Lifecycle Services
• Troubleshooting
• Maintenance
• Train end users
• Host frequent "Lunch and Learn" Sessions with end users
• Develop applications and drive usage adoption

Remote support is ideal for customers that desire the enhanced operational benefits of a Managed Service, but however, may not have the requirement to require full time on site resources from AGT. For remote support, AGT provides operational support via our 24/7 Video Operations Center, while still providing the tools to analyze/troubleshoot the IP video network and monitor dispersed endpoints, and software to report and analyze on collaboration usage. These tools can be located on your premise or in our Video Operations Center.

• Provide end user support via Help Desk
• MCU Operation
• Provide operational support for video and collaboration network
• Remote Endpoint Monitoring
• IP Lifecycle Services
• Troubleshooting
• Maintenance
• Remotely train end users

AGT has developed “Smart” Tools for our VNMS service. “Smart” Tools are incorporated into VNMS to provide an automated, pro-active, and scalable service. These “Smart” tools include AGT’s award winning FATHOM, Nexus, and Portal technologies. The technologies, integrated into a single package provide a complete toolset for Video Network Management.

The tool set includes:

• Endpoint Monitoring
• Endpoint Alerts
• IP Video Network Validation
• Site Ready for Use Testing
• IP Video Troubleshooting and Testing
• Endpoint Directory
• Trouble Ticketing
• Reporting and Analysis
• Web Portal

These tools are used by our expert personnel (on-site or remote) to operate, manage, and monitor the video network. In addition, AGT provides end users access to the Web Portal if desired to view/enter trouble tickets, view/create usage reports, and a variety of other activities. Our customers’ administrative personnel can also be provided with an interface that provides them with a dashboard view of endpoint status, call status, trouble ticket status, and current utilization.

Managed AV Services

In addition to MCU’s, Gateways, Gatekeepers, and Endpoints, AGT also provides operational support and management of your Audio Visual equipment including; plasmas, LCD projectors, cameras, AMX/Crestron control systems, video/audio mixers, microphones, and sound systems. AGT can manage your existing AV equipment or provide new equipment depending on your requirements.

AGT specializes and has experience in supporting large Commercial and Federal Enterprise AV customers. We understand the difficult challenges that many organizations face in having to support hundreds of conference rooms nationally or globally. AGT can help your organization maintain control and improve your AV conferencing environment.

AGT can work with your organization to develop a service and support structure that meets your goals and helps you achieve a return on investment.

AGT’s Managed AV Services include:

• Dedicated Help Desk
• Full Time On-Site Support Staff
• Remote Device Monitoring/Management
• Next Day Hardware Replacement
• Next Day On-site Support Technicians
• Preventative Maintenance Visits
• Trouble Ticketing
• Web Portal
• Weekly/Monthly/Quarterly Reporting
• End User Training and Usage Promotion
• Monthly Technical Review Meetings
• Quarterly Business Review Meetings

• Design
• Control System Programming
• Integration
• Enterprise Wide Room Standardization
• Project Management of New Deployments
• Inventory Assessment and Validation
• Documentation, Manuals, and As-built Drawings