| NEW FATHOM™ SERVICE DELIVERS LIFECYCLE SUPPORT FOR
APPLIED GLOBAL TECHNOLOGIES’ CUSTOMERS
FATHOM™ integrates with AGT’s Managed IP Video Services
Rockledge, FL – January 24, 2007 - Applied Global Technologies, the leader in collaboration managed video services, announces newly enhanced lifecycle support for its managed video customers. This new level of service offers customers continuous monitoring and reporting of their IP video network’s key parameters, resulting in higher connection rates and improved video quality.
The service includes:
- IP Video network analysis
- New site certification/analysis
- Endpoint Monitoring/Management
- On-going IP Video troubleshooting
- Periodic IP Video network baseline testing
- IP Video network SLA enforcement
- Reporting/Statistics
Coming off a year of record sales, the FATHOM™ technology now offers a level of lifecycle support previously unavailable in the marketplace. While FATHOM™ continues to drive AGT services associated with migration to IP video and the resolution of current video conferencing failures, the new application provides a higher level of IP video managed services.
“After overwhelming success in fixing video quality issues in 2006, we quickly realized that we needed a service offering that addressed the on-going lifecycle support of the network,” stated Mark Cray, Director of Conference-Ready Managed Services, Applied Global Technologies. “It wasn’t enough to just fix the network. Our customers were asking for us to be there to manage the lifecycle of their video network. With FATHOM™, we can do it more efficiently – which saves customers money.”
This new solution is managed by AGT’s IP Video Network Team. It includes support from AGT’s Video Operations Center.
About Applied Global Technologies®
Applied Global Technologies® offers its customers proven expertise in IP collaboration with the mission to transform companies from buyers of technology into users of technology. The twelve-year old private corporation provides conferencing solutions to the Pentagon, branches of the US Military and civilian agencies, as well as numerous federal and state government facilities. The Company's continued advancement in communications is being felt around the world. The company is listed among the fastest growing private companies in America (Inc. 500) for the second consecutive year, recognized with the prestigious Frost & Sullivan 2005 Award for Technology Innovation, and was recently honored with the Top 40 Innovative Companies by the Technology Association of Georgia. Applied Global Technologies' international headquarters is located in Rockledge, Florida, with the R&D and network office located outside of Atlanta, and field support offices in Denver, Dallas, Durham (Connecticut), Honolulu, Okinawa, Ottawa, Phoenix, Seattle, San Diego, Virginia Beach and Washington, DC. Its website is www.appliedglobal.com
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