|
APPLIED GLOBAL TECHNOLOGIES ACHIEVES POLYCOM 'CERTIFIED SERVICE PARTNER' STATUS TO SUPPORT REAL-TIME COMMUNICATIONS
Program sets highest quality standards for Polycom channel partners in providing service & support to customers as they integrate voice, video and data into core networks
Rockledge, FL - November 2, 2005 - Applied Global Technologies, proven experts in IP collaboration technologies and solutions, today announced it has achieved Certified Service Partner certification from Polycom®, Inc., the world's leader in unified collaborative communications solutions. An industry first, the Certified Service Partner (CSP) program certifies Polycom's best-in-class service and support channel partners by verifying their performance in providing customers with fast response times, call center support, and knowledge and expertise in Polycom solutions. Customers may be assured that AGT provides superior service and support for converged communications solutions.
The CSP program is unique in requiring CSP certified partners to maintain a high level of customer satisfaction in order to achieve annual recertification. This approach is also unique among industry support programs for its tight integration of vendor and channel partner support, which assures the customer that the CSP partner has the right skills and best practices for each stage of service delivery.
"We are pleased that AGT has earned CSP certification. They have fulfilled the certification requirements in all areas of the CSP program including support infrastructure, product technical knowledge and their ongoing focus on customer satisfaction as measured through service performance metrics. AGT has demonstrated expertise in virtually all aspects of Polycom technology," said Geno Alissi, Vice President and General Manager Polycom Global Services. "We believe that their recognition as a Certified Service Partner demonstrates the importance AGT places on providing consistent high quality service and support to customers."
"Throughout the past 12 years, we have focused our attention on improving the video industry's support model. A step toward achieving our goal includes a solid break-fix service structure for which the CSP program lays the ground work," stated Mark Cray, Director of Managed Services, Applied Global Technologies. "Building upon this standard with High Touch Managed Services and technology-driven 'smart' services sets AGT apart in the industry. We are very pleased and excited that Polycom, as the market leader, is setting the services standard in unified collaborative communications."
About Polycom®
Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations by integrating the broadest array of video, voice, data and Web solutions to deliver the ultimate communications experience. Polycom's high quality, standards-based conferencing and collaboration solutions are easy to deploy and manage, as well as intuitive to use. Supported by an open architecture, they integrate seamlessly with leading telephony and presence-based networks. With its market driving technologies, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations seeking proven solutions and a competitive advantage in real-time communications and collaboration. For additional information call 1-800-POLYCOM (765-9266) or +1-408-526-9000, or visit the Polycom website at www.polycom.com.
About Applied Global Technologies®
Applied Global Technologies® offers its customers proven expertise in IP collaboration with the mission to transform companies from buyers of technology into users of technology. As a dedicated collaboration managed service provider, AGT takes the enterprise vision of fully integrated IP networks and applies it as an effective, ROI-centered solution for today's progressive and agile businesses.
AGT also offers ON DEMAND video conferencing, presentation, recording and streaming services featuring VIDEO PRESENTERTM and VIDEO EVENTSTM. Supplemental solutions include engineering and A/V integration, IP video migration and analysis using FATHOMTM, and billing and utilization management software with NEXUS c/RTM.
In addition to its work in the commercial marketplace, the eleven-year old private corporation provides conferencing solutions to the Pentagon, branches of the US Military and civilian agencies, as well as numerous federal and state government facilities. The Company's continued advancement in communications is being felt around the world. The company is listed among the fastest growing private companies in America (Inc 500).
AGT partners with those companies that bring value to its customers. Applied Global's current partners include: Anteon, AT Alliance, EDS, Glowpoint, Infonet, MiCTA, Polycom, Radvision, SAIC, Sprint, Global Crossing, VCON, and BellSouth.
Applied Global Technologies' international headquarters is located in Rockledge, FL with field support offices in Atlanta, Dallas, Honolulu, Okinawa, Ottawa, Phoenix, Seattle, San Diego, Virginia Beach, and Washington, DC.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.frost.com.
|