Wainhouse Research Examines
the Managed Services 'Conundrum' via New White Paper
New Wainhouse Research white paper delivers valuable insight
into the challenges of understanding the evolving market for
conferencing managed services
Rockledge, FL October 27, 2004 - Applied Global
Technologies, proven experts in IP collaboration technologies
and solutions, announces that it is co-sponsoring The
Managed Services Conundrum: De-Mystifying Conferencing Managed
Services with Wainhouse Research. The concise 12-page
document offers a structured, analytical perspective on one
of the most significant trends in successful collaboration
deployments and presents evidence on how AGT end user organizations
have driven increased utilization."As technology changes
rapidly and more users of collaboration technologies are relying
on IP networks, the solutions and deployments are increasingly
complex," said Alan Greenberg, Senior Analyst and Consultant,
Wainhouse Research. "Conferencing managed services
are part of today's spectrum of conferencing services, neatly
spanning the gap between an external application service provider
and self-hosted equipment and support personnel. But
the choices buyers face are many, and what might seem like
an easy selection process can quickly become dizzying.
The Managed Services Conundrum provides context and direction
for how to make sense of the various offerings, and how to
use a new category of vendor, which we term Dedicated Managed
Service Providers, to drive increased utilization and ROI."
The white paper explores top level considerations, the economics
of service delivery, reasons for an MSP strategy, and how
to select a Managed Services Provider. It also presents
case studies on several organizations that have improved the
end user experience through managed services. The paper
finds that often a mix of onsite and offsite resources, a
characteristic offering of DMSPs, can result in increased
usage and greater availability of options.
This free white paper is the first in a series of three white
papers being released today via Applied Global Technologies.
The second in the series is called "The Business Case
for Collaboration as a Service" and explores the benefits,
economics and ROI. The third paper is titled "How
to Build a Successful Collaboration Service" with a look
at proven methods from the leading Dedicated Managed Services
Provider (DMSP), Applied Global Technologies.
"We are proud to work with the analysts at Wainhouse
Research to help define the different approaches, which arm
customers with the information they need to make informed
decisions," added Michael Valletutti, Chief Executive
Officer, Applied Global Technologies. "As the options
have increased, so has the level of misinformation and confusion
in the market. For example, many traditional CSPs are
now trying to add Managed Services to their portfolio, but
may not be providing the tools necessary to assist with important
goals such as IP migration, application convergence and increased
utilization. And, too often, the focus is on the technology-delivery,
rather than the ROI to the organization that uses collaboration."
Wainhouse Research will conduct a free SpotLights webinar
on Thursday, November 4th at 11 AM EST to share its research
findings on the topic of Managed Services. To register,
visit www.wainhouse.com/spotlights.
To download the white papers, visit http://www.appliedglobal.com/index.cfm?action=dspfiles&CategoryId=2&FileTypeId=1&SectionId=1
About Applied Global Technologies
Applied Global Technologies offers its customers proven expertise
in IP collaboration with the mission to transform companies
from buyers of technology into users of technology.
Applied Global takes the enterprise vision of fully integrated
IP networks and applies it as an effective, ROI-centered solution
for 's progressive and agile businesses.
In addition to its work in the commercial marketplace, the
eleven-year old private corporation provides conferencing
solutions to the Pentagon, branches of the US Military and
civilian agencies, as well as numerous federal and state government
facilities. The company's continued advancement in communications
is being felt around the world. The company was recently
listed among the fastest growing private companies in America
(Inc 500).
AGT partners with those companies that bring value to its
customers. Applied Global's current partners include:
Anteon, AT Alliance, EDS, Glowpoint, Infonet, MiCTA, Polycom,
Radvision, SAIC, Sprint, SRA International, TANDBERG,
VCON, and Verizon.
AGT is the creator of a series of innovative solutions in
the Collaboration industry including: FATHOMTM c/A -
an IP video analysis tool (FATHOM collaboration Analyzer),
NEXUS c/R™ - a call detail record reporting tool (NEXUS
collaboration Reporter), and PERSPECTIVE™ c/P
- a multimedia gateway for seamless communication between
group and desktop systems (PERSPECTIVE collaboration Portal).
Applied Global's international headquarters is located in
Rockledge, FL with field support offices in Atlanta, Chicago,
Dallas, Honolulu, Okinawa, Ottawa, Phoenix, Seattle, San Francisco,
Virginia Beach, and Washington, DC.
About Wainhouse Research
Wainhouse Research
is an independent market research firm that focuses on critical
issues in rich media communications, videoconferencing, teleconferencing,
and streaming media. The company conducts multi-client and
custom
research studies, consults with end users on key implementation
issues, publishes white papers and market statistics as well
as a variety of research reports, and delivers public and
private seminars. The company also publishes a free newsletter,
The Wainhouse Research Bulletin, covering the conferencing
and collaboration industry, and offers the PLATINUM end user
service at www.wrplatinum.com.
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