Managed Services Identified as Key Growth Area in Video Conferencing
May 2004 report analyzes the emerging market for IP video conferencing services

Rockledge, FL June 8, 2004 -  In a recent report, leading market consulting firm Frost & Sullivan has identified Managed Service Providers (MSPs) as vital stakeholders in the market for video conferencing services. The report titled "U.S. Videoconferencing Services: Will IP Drive Market Resurgence?" is available at www.frost.com
 
The report explores the emergence of managed services in the video conferencing industry as a result of the increasing number of complex applications.  It states, "departments are understaffed and overworked. End users are increasingly buying more expensive software solutions to support their technology infrastructure and spending the time and cost in keeping pace with this dynamic environment in terms of monitoring, maintenance, and staff training. All such efforts are typically overwhelming for IT managers and administrators."
 
Emphasizing the importance of MSPs, Frost & Sullivan states, "It is estimated that 80 percent of the video conferencing applications are run in-house or as customer-managed applications. Service providers are now looking at the opportunities to move away from asking customers to outsource and reach where the money is, i.e. at the customer site to manage their networks and applications. MSPs are offering a new way of thinking by placing their resources with the end user's existing infrastructure. By working with the end user's existing resources, MSPs offer flexible managed services to meet the client's needs."
 
Applied Global Technologies, a leader in IP conferencing and collaboration technologies and managed services, is included in the recent Frost & Sullivan Report as a key player among the new breed of service providers known as MSPs.  
 
AGT's Managed Services Division offers comprehensive services in three primary areas:  1) Technology Management, 2) Comprehensive Outsourcing and 3) Service Provider Solutions.
 
Technology Management:  AGT has identified key personnel required to manage small, medium size and large networks.  From Help Desk personnel to MCU Operators, Project Managers to Senior Engineers, AGT will recommend the right mix to accomplish your goals.
 
Comprehensive Outsourcing:  In this completely managed solution, AGT takes full ownership of the entire video operations so that organizations may concentrate on their core competencies.  AGT provides its exclusive software, personnel, video bridging hardware and endpoints, training, maintenance, innovative research and development in order to deliver the complete solution.
 
Service Provider Solutions:  AGT provides a video bridging services for those customers who have already invested in the resources and built a substantial WAN.  AGT offers the equipment, personnel, scheduling/management software and collaboration software with no capital expense to the customer.  AGT also offers its v-BILLERTM software, which allows organizations to individually bill departments and individuals for actual usage.
 
To learn more about Applied Global Technologies Managed Service options, visit our web site at www.appliedglobal.com or call 321-638-2007. 
 
About Applied Global Technologies            
Applied Global Technologies is the leader in IP conferencing and collaboration with divisions in hardware, custom A/V integration, managed services, engineering and software development.   Applied Global takes the enterprise vision of fully integrated IP networks and applies it as an effective, ROI-centered solution for today's progressive and agile businesses.