AGT is an award winning innovator of communication technologies and solutions that dramatically improve your daily workplace conferencing and collaboration processes. As IP experts, AGT offers conference ready managed video services, mobile and fixed communication systems and on-demand applications.

With a focus on organizational ROI, increased productivity, efficient usage and customized applications, AGT delivers on the promise of video communication.

What is a cMSP?
Rich media conferencing, videoconferencing and collaboration are becoming more complex, in part because they increasingly are expected to be integrated into customer organizations’ workflow and are more dependent on customers’ LAN and WAN networking strategies. As a result, enterprises have begun to look for a new type of expert, one who can help them implement conferencing solutions that will help them save costs and be more efficient. That expert is the Collaboration Managed Services Provider (cMSP).

Why Managed Services?
While hardware manufacturers invest a great deal of energy to develop user-friendly equipment, the reality still exists that customers must deal with an infrastructure that requires a great deal of maintenance and proactive attention in order to experience reliable video communication, collaboration and conferencing. In the conferencing world, organizations ask their employees (content providers) to handle the technical aspects of video communication, collaboration and conferencing. For organizations to fully experience the value of video communication, collaboration, and conferencing, they must allow experts to run the technology so that the organization can concentrate on its content and core competencies. AGT provides the comprehensive managed services that achieve that objective.

Reasons for you to choose an MSP Strategy
Here are the top reasons your organization might consider moving to an MSP strategy for your conferencing and collaboration applications:

1. You expect or desire rich media usage in the organization to increase. Growth may be assumed based on current usage trends or desired based on an understanding that increased utilization can drive a number of cost, productivity, and competitive benefits.
2. You need to support complex challenges that go beyond internal expertise. Placing responsibility for your collaborative network onto an MSP leverages the MSPs investment in training and R&D, and its focus on the technologies you need to deploy.
3. You need the high reliability services an MSP can provide through “24 x 7,” “follow-the-sun” types of support, as well as service level agreements (SLAs).
4. You are contemplating a converged network strategy but want to make sure you make the transition smoothly.
5. You are concerned about the security of information conveyed in conferencing and collaboration sessions. An MSP can provide this through onsite and remote support and dedicated networks.
6. Your capital budget is constrained and you want to avoid up front investments in equipment.
7. You anticipate that your rich media conferencing and collaboration needs will shift over time and you want to keep abreast of what is available in the market and what solutions will best meet your emerging and changing user requirements. You want to insure that your collaboration strategy keeps you on the cutting edge.
8. You anticipate integrating rich media tools into a wide variety of enterprise applications ranging from training, e-learning, and ERP/CRM to general purpose meetings, presentations, and collaboration sessions.

AGT’s MSP Strategy
Although it is extremely important to focus on the technical aspects of a collaboration network, (i.e. network transmission, call quality, QOS, endpoint operation, and so forth), it is equally important to focus on the applications, utilization, and ease-of-use with the video network. Regardless of how well a conference may look and how solid the network may be, an organization will not receive a return on its investment if it does not fully understand and utilize all of the capabilities and applications that collaboration can provide.

AGT takes a comprehensive approach to provide a Managed Service to each of our customers. Our experience tells us that we must be able to understand and address the entire spectrum of issues our customers face in their collaboration environment. Our expertise is in the complete delivery of all aspects of Managed Services solutions.

Critical Delivery Components of a cMSP

• Expert Personnel
• PERSPECTIVE c/P
• A/V Enterprise
• NEXUS c/R
• Engineering
• Collaboration Hardware
• FATHOM c/A

Unique Solutions
AGT’s R & D Division provides a unique benefit to our customer’s that is not typically found by most MSP’s in the videoconferencing and collaboration industry. By combining over 10 years of knowledge and expertise in the videoconferencing and collaboration with a talented group of Computer Scientists and Programmers, we are able to identify and solve problems specific to individual organizations that use Rich Media Conferencing.

Our R & D Division has created the following software solutions available only within our cMSP Solution:

• Perspective c/P- Provides a simple portal to your collaboration service.
• Fathom c/A- Ready and assess your IP network through software analysis.
• Nexux c/R- Measure, bill, plan, and ROI call report data.