Support
Client Care

For clients without the necessary bandwidth to support their expected videoconferencing call volume, AGT provides a fully staffed Video Operations Center (VOC) and Research and Development Facility located in Kennesaw, GA. AGT has been in the Videoconferencing industry since 1993 and has vast experience with complex critical networks.

Client Care

The AGT VOC supports and/or manages over 3000 video endpoints and hosts over 1 million video conference minutes per year. The AGT VOC staff has an average of 7.5 years experience in the video industry and multiple industry certifications. Secure and redundant Data Center which houses all AGT technologies.

Video Endpoint Management and Helpdesk service include

  • Live Support
  • 1 hour after hours call back outside of normal support hours
  • Toll free support line
  • Live Chat Support
  • State of the Art Quality Assurance Laboratory with access to all major manufactures’ video equipment to assist in troubleshooting issues
  • State of the Art Video Operations Center
  • Access to AGT Development team for immediate tier 3 support
  • Standardized support procedures and reporting
  • Provide Video Endpoint management using AGT’s FATHOM™
  • Hosted over 1 million video conference minutes in 2008 on AGT developed bridging platforms

Support Staff Experience and Certifications

  • Microsoft MCSE and MCSA
  • Cisco CCNA, CCDP and CCNP
  • CVE (Certified Video Engineer)
  • Various product certifications from vendors such as Aethra, Polycom, Radvision and Tandberg

Data Center

  • Natural Gas Power Backup Generator
  • Redundant Data Center Cooling
  • Three step Biometric Security Access
  • Direct Attachment to AT&T MPLS and Fiber Backbone
  • Industry Leading Service Level Agreements (SLA) for service availability and quality