The goal of innovation is not technology, it is results. Video collaboration has traditionally been sold to technicians as expensive infrastructure and software tools, and despite the upfront investment many organizations are left with poor performance and low overall system usage. Collaboration systems that are not adopted by users are not only a bad investment but can also become counter-productive. Utilizing infrastructure products from AGT’s award-winning R&D team, clients realize higher utilization across the entire organization. In addition, AGT’s design, real-time support, and training methods help remove the barriers to adoption.

Help desk services delivered by certified technicians and engineers from AGT can offset the additional burden to your IT department. With new technologies, a user requires an increased level of support; with video conferencing, problems affect an entire group of users and therefore the time required to achieve resolution is critical. AGT’s addresses this problem using software technology that proactively measures and tests video events, so problems are automatically discovered without manual intervention. In addition, AGT’s R&D team is co-located within our production hosting zone, which provides fast response to infrastructure or endpoint compatibility issues. It isn’t whether your video solution will have a problem; it is how fast you can resolve that matters.

Probably most important with the current economic climate, speed of return-on-investment is another business focus for AGT. CIOs directed to cut costs are looking for ways to leverage their current investments while also avoiding another capital expenditure. Too often the solution is to only provide services to select systems and users. Instead, AGT has through its PerfectMeetings platform developed an offer that does not require an upfront purchase and is priced to cover the entire organization.

The limiting factor to managed video services has traditionally been expensive total cost of ownership, which forced organizations to choose which sites would be included and which sites would be not be covered by a managed service. Although the managed sites experience high levels of end user satisfaction, and hence high system utilization, the self-service sites typically suffer low, negligible usage. In order to provide an enterprise-wide, inclusive model for all sites, AGT has removed the cost of infrastructure – MCU, management tools, software and hardware – from the TCO equation and instead provides the necessary infrastructure are part of the overall service delivery. In addition, the infrastructure uses automation and testing to provide proactive alerts for our help desk personnel, reducing the labor cost associated with manual services. With this approach, overall TCO drops by 50-80% thus providing a managed service that is affordable for all sites.